Patient Services Assistant: Scheduling & Front Desk

Boston Medical Center; Towson (MD); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Free parking

Bus pass subsidy (monthly)

Onsite fitness and wellness center

Tuition assistance

Job summary

GBMC HealthCare Towson-based facilities are seeking a friendly and detail-oriented Medical Practice Clerk to support patient services across multiple practices. You will handle patient check-in, scheduling, data entry, insurance verification, and co-pay collections, while ensuring accurate information and timely communication with providers.

Qualified candidates will have strong customer service experience, basic arithmetic, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 6 months of related experience.
• Knowledge of medical terminology preferred.
• Strong written and oral communication skills.
• Ability to perform non-complex arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and high phone volume.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries and directs to policies/procedures.
• Provides customer service by relaying information about the Medical Center and appointment reminders.
• Schedules patient appointments and enters demographics/insurance.
• Verifies insurance information and referrals as needed.
• Assist patients with MyChart registration and check-in.
• Handles high volume telephone calls and routes messages to providers.
• Performs pre-registration and confirmation of appointments.
• Check in patients, verify insurance, collect identifications and insurance cards.
• Manage referral work queues and route results.
• Scan incoming medical records to patient MRN.
• Address and respond to in basket messages daily.
• Respond to EPIC Secure chats as appropriate.
• Collect co-payments and deposits; reconcile and make deposits.

Skills

Customer service skills

Medical terminology knowledge

Written and oral communication

Arithmetic calculations

Organization and prioritization

Multi-tasking & call volume management

Education

High School or GED equivalency

Job description

GBMC HealthCare Towson-based facilities are seeking a friendly and detail-oriented Medical Practice Clerk to support patient services across multiple practices. You will handle patient check-in, scheduling, data entry, insurance verification, and co-pay collections, while ensuring accurate information and timely communication with providers.

Qualified candidates will have strong customer service experience, basic arithmetic, and the ability to manage multiple tasks in a fast-paced environment.