Patient Services Specialist - Front Desk & Scheduling

Boston Medical Center; United States; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Free parking

Competitive salary

Tuition assistance

401(k) retirement plan

Health, dental, and vision coverage

Job summary

GBMC HealthCare is seeking a clerical assistant to support practice operations in Towson, MD. You will handle visitor and telephone inquiries, schedule appointments, verify insurance, and assist patients with MyChart enrollment.

The role emphasizes customer service, data entry, and managing multiple tasks in a fast-paced office environment with a focus on accuracy and patient experience.

Qualifications

• High school diploma or GED required.
• At least 6 months related experience.
• Ability to perform simple arithmetic calculations.
• Strong customer service and communication skills.
• Knowledge of medical terminology preferred.
• Ability to manage multiple tasks and high call volume.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries per policies and procedures.
• Provides customer service by relaying information about the Medical Center and appointment reminders.
• Schedule patient appointments; data entry of demographics and insurance.
• Verifies insurance information and obtains referrals as needed prior to visits.
• Assist patient with MyChart registration.
• Responsible for managing high volume of telephone calls.
• Generates telephone encounters from patient calls and routes to providers for review.
• Addresses all telephone messages by end of day.
• Performs (pre) registration and confirmation of patient appointments.
• Check in patient; verify insurance; collect and scan IDs/insurance cards.
• Manage referral work queues and schedule appointments from referrals.
• Handle incoming faxes and route results to providers or staff.
• Scan incoming medical records to patient MRN.
• Respond to In basket messages from patients and providers; close daily.
• Respond to EPIC Secure chats as appropriate.
• Collect patient co-payments and co-insurance; reconcile and deposit funds.
• Assist with scheduling diagnostic tests per payer rules.
• Notify patients and provide information about scheduled tests and procedures.
• Obtain referrals and preauthorization for procedures by contacting insurers.

Skills

Customer service

Medical terminology

Written communication

Verbal communication

Arithmetic

Task organization

Prioritization

Multitasking

Phone volume management

Education

High School or GED equivalency

Job description

GBMC HealthCare is seeking a clerical assistant to support practice operations in Towson, MD. You will handle visitor and telephone inquiries, schedule appointments, verify insurance, and assist patients with MyChart enrollment.

The role emphasizes customer service, data entry, and managing multiple tasks in a fast-paced office environment with a focus on accuracy and patient experience.