Patient Services Specialist: Scheduling & Support

Boston Medical Center; United States; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Free parking

Bus pass subsidy

Onsite wellness center

Tuition assistance

Health, dental and vision

Job summary

GBMC HealthCare is seeking a clerical assistant to support practice operations under limited supervision, handling customer service, telephone management, scheduling, registration and copay collections.

The role involves data entry, insurance verification, MyChart registration, and routing of calls and referrals in a busy hospital-office environment. Strong communication and multitasking are essential.

Qualifications

• High School diploma or GED equivalency.
• Minimum 6 months of related experience.
• Excellent customer service and communication skills; ability to handle multiple tasks.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedule patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
• Assist patient with registering for MyChart
• Responsible for managing high volume of telephone calls
• Generates telephone encounters from patient calls and routes to providers for review and follow up
• Responsible for addressing all telephone messages by end of day
• Performs (pre) registration and confirmation of patient appointments prior to date of service.
• Check in patient, verify insurance, collect and scan identification and insurance cards.
• Responsible for managing referral work queues.
• Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled
• Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
• Scan incoming medical records to patient’s MRN.
• Responsible for addressing and responding to In basket messages from patients and providers.
• Responsible for closing out In Basket messages daily.
• Responds to EPIC Secure chats as appropriate
• Collect patient co-payments, form fees and outstanding balances.
• Performs simple arithmetic calculations, reconciles all monies collected and makes deposits
• Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s.
• Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
• Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
• Other duties as assigned.

Skills

Customer service skills

Knowledge of medical terminology

Written and oral communication

Arithmetic calculations

Organize and prioritize tasks

Handle high call volume

Education

High School or GED equivalency

Job description

GBMC HealthCare is seeking a clerical assistant to support practice operations under limited supervision, handling customer service, telephone management, scheduling, registration and copay collections.

The role involves data entry, insurance verification, MyChart registration, and routing of calls and referrals in a busy hospital-office environment. Strong communication and multitasking are essential.