Patient Services Specialist — Scheduling & Front Desk

Boston Medical Center; Towson (MD); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Free parking

Bus pass subsidy

Tuition assistance

Health coverage

Retirement plan

Job summary

GBMC HealthCare is seeking a clerical associate to support practice operations across multiple departments, handling front-desk visits, scheduling, registration and co-pay collections, with focus on accuracy and patient service.

Under limited supervision, you will screen visitors, manage high call volumes, verify insurance, enter demographics, assist MyChart registration and route messages, while upholding GBMC values.

Qualifications

• High School or GED equivalency required.
• 6 months of related experience required.
• Knowledge of medical terminology preferred.
• Ability to perform non-complex arithmetic.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and phone volume simultaneously.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedule patient appointments and perform data entry of patient demographic information and insurance.
• Verifies insurance information and referrals as needed prior to service.
• Assist patient with MyChart registration.
• Manage high volume of telephone calls and route to providers.
• Address all telephone messages by end of day.
• Check in patient, verify insurance, collect and scan IDs and insurance cards.
• Manage referral work queues and attach referrals to appointments.
• Process incoming faxes and route results to providers.
• Scan incoming medical records to patient MRN.
• Respond to In basket messages from patients and providers daily.
• Collect patient co-payments and deposits; perform simple arithmetic and deposits.
• Assist with scheduling diagnostic tests and procedures; advise patients on scheduling and preauthorization needs.

Skills

Customer service

Medical terminology

Communication

Arithmetic

Organization

Multitasking

Phone handling

Education

High School Diploma or GED

Tools

EPIC

MyChart

Job description

GBMC HealthCare is seeking a clerical associate to support practice operations across multiple departments, handling front-desk visits, scheduling, registration and co-pay collections, with focus on accuracy and patient service.

Under limited supervision, you will screen visitors, manage high call volumes, verify insurance, enter demographics, assist MyChart registration and route messages, while upholding GBMC values.