Patient Services & Scheduling Coordinator

1200 The General Hospital Corporation; Danvers (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

MBTA pass

Job summary

Mass General Brigham seeks a Practice Assistant II in the OBGYN department to provide administrative support and patient-facing services onsite at 102 Endicott Street. You will schedule appointments, greet patients, handle calls, billing, and records requests, while maintaining a positive and efficient clinic flow.

The role requires 2–3 years of office experience, proficiency in Microsoft Office, and EPIC system knowledge.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience.
• Proficiency with Microsoft Office and standard office equipment.

Responsibilities

• Schedule patient appointments and maintain records.
• Greet patients and respond to routine inquiries.
• Manage calls, scheduling, and message routing.
• Process billing forms and scan documents in EPIC.
• Request medical records and lab results.
• Distribute mail and faxes; prepare routine correspondence.
• Collect patient co-pays as needed.
• Handle messages related to authorizations, prescriptions, and tests.
• Serve as EPIC Super User for scheduling, registration and billing.
• Assist training staff and advanced scheduling tasks.

Skills

Microsoft Office

Customer service

Phone & email comms

Scheduling

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Mass General Brigham seeks a Practice Assistant II in the OBGYN department to provide administrative support and patient-facing services onsite at 102 Endicott Street. You will schedule appointments, greet patients, handle calls, billing, and records requests, while maintaining a positive and efficient clinic flow.

The role requires 2–3 years of office experience, proficiency in Microsoft Office, and EPIC system knowledge.