Patient Services Coordinator II

Massachusetts General Hospital; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham seeks a Practice Assistant II for the MGH Back Bay Healthcare Center. You will welcome patients, assist with check-in/check-out, scheduling, and records, and coordinate authorizations and test results in a busy clinical practice.

The role requires 2–3 years of office experience, a high school diploma, and proficient use of Microsoft Office and EPIC. Onsite, 40 hours/week, with potential remote support as needed.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Flexibility to assist with remote work, as needed, is expected to help ensure coverage and support during normal working hours.
• Proficiency with Microsoft Office and standard office systems and procedures.
• Clear written and verbal communication, strong organization, and effective time management.
• Ability to manage multiple priorities, follow established protocols, and resolve routine issues appropriately.

Responsibilities

• Welcome patients and support check-in, check-out, scheduling, and appointment records.
• Answer calls, respond to routine questions, take accurate messages, and coordinate requests related to authorizations, refills, and test results.
• Maintain patient records, scan documents into EPIC, process billing forms, and assist with co-payments as needed.
• Support office communications, records, mail, faxes, forms, schedules, and other administrative needs.
• Serve as an EPIC resource for scheduling, registration, and billing; training is provided.
• Assist with specialized functions, such as surgical scheduling or schedule changes, as competency grows.

Skills

Two to three years of officeexperience

Strong organization

Clear written and verbal communication

Time management

Remote work flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

EPIC

Job description

Mass General Brigham seeks a Practice Assistant II for the MGH Back Bay Healthcare Center. You will welcome patients, assist with check-in/check-out, scheduling, and records, and coordinate authorizations and test results in a busy clinical practice.

The role requires 2–3 years of office experience, a high school diploma, and proficient use of Microsoft Office and EPIC. Onsite, 40 hours/week, with potential remote support as needed.