Patient Services Coordinator II - Endoscopy Call Center

1200 The General Hospital Corporation; Boston (MA); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking an Administrative Assistant to support clinical service operations. The role involves scheduling, patient check-in/out, and clerical tasks within a physician practice environment.

Responsibilities include greeting patients, handling calls, appointment coordination, and processing patient records and billing forms. Strong Office Suite skills and clear communication are essential.

Qualifications

• Education: High School Diploma or Equivalent required; no degree substitution accepted.
• Experience: 2–3 years of office experience required.
• Knowledge, Skills and Abilities: Proficiency with Office Suite and standard office procedures; strong written and verbal communication; time management and teamwork.

Responsibilities

• Perform routine administrative and clerical duties related to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, and schedules as directed.

Skills

Office proficiency

Time management

Written communication

Phone etiquette

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Mass General Brigham is seeking an Administrative Assistant to support clinical service operations. The role involves scheduling, patient check-in/out, and clerical tasks within a physician practice environment.

Responsibilities include greeting patients, handling calls, appointment coordination, and processing patient records and billing forms. Strong Office Suite skills and clear communication are essential.