Patient Care & Scheduling Coordinator (Onsite)

Mass General Brigham; Waltham (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant II to join a busy, patient‑focused clinical team at 273 Charles Street. You will coordinate patient appointments, support check‑in/out and copay collection, answer calls, route messages, and assist with scheduling and provider communications.

We value strong customer service, organization, and teamwork. Candidates should have a high school diploma or equivalent and 2–3 years of office experience, plus proficiency with Microsoft Office and

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office or administrative experience.
• Proficiency with Microsoft Office and standard office technology.
• Strong customer service and communication skills.
• Excellent organization and time-management skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Collaborative approach and ability to work as part of a team.
• Knowledge of general office operations and administrative procedures.

Responsibilities

• Coordinate patient appointments and provider schedules.
• Welcome patients and support check-in, check-out, and co-pay collection.
• Answer calls, route messages, and assist with patient questions.
• Coordinate prior authorizations, prescription requests, test results, and provider messages.
• Process billing forms and maintain patient records in EPIC.
• Support advanced or surgical scheduling as needed.
• Serve as an EPIC Super User, with training provided.
• Assist with staff training and day-to-day practice operations.

Skills

Office administration

Customer service

Microsoft Office

Time management

Organization

Teamwork

Education

High school diploma or equivalent

Tools

EPIC

Job description

Mass General Brigham is seeking a Practice Assistant II to join a busy, patient‑focused clinical team at 273 Charles Street. You will coordinate patient appointments, support check‑in/out and copay collection, answer calls, route messages, and assist with scheduling and provider communications.

We value strong customer service, organization, and teamwork. Candidates should have a high school diploma or equivalent and 2–3 years of office experience, plus proficiency with Microsoft Office and