Practice Assistant II - Medical Office & Scheduling

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham is seeking a Practice Assistant to be the welcoming first point of contact for patients at our Southern Jamaica Plain Health Center. This onsite role supports patients, providers, and care teams with supervision and routine administrative duties, enabling smooth clinical practice operations.

You will manage scheduling, billing, medical records, and communications while training colleagues and expanding responsibilities over time.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency with Office Suite and basic office procedures.
• Strong written and verbal communication skills.
• Excellent organization and time management skills.
• CMAA certification is a bonus.

Responsibilities

• Greet patients and manage check-in, check-out, and scheduling.
• Answer phones and assist with routine questions and records.
• Handle messages for prior authorizations, questions, prescriptions, tests.
• Process billing forms, accept co-pays, and scan documents into records.
• Request medical records and lab results; file materials and mail.
• Type forms, records, schedules, and memos as directed.
• Serve as a Super User for scheduling, registration, and billing systems.
• Take on advanced tasks such as surgical scheduling and changes.

Skills

Office experience

Communication skills

Time management

Organizational skills

CMAA certification (bonus)

Education

High school diploma or equivalent

Job description

Mass General Brigham is seeking a Practice Assistant to be the welcoming first point of contact for patients at our Southern Jamaica Plain Health Center. This onsite role supports patients, providers, and care teams with supervision and routine administrative duties, enabling smooth clinical practice operations.

You will manage scheduling, billing, medical records, and communications while training colleagues and expanding responsibilities over time.