Senior Practice Assistant: Healthcare Scheduling Billing

Massachusetts General Hospital; Waltham (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

tuition reimbursement

discounted MBTA pass

Job summary

Mass General Brigham in Waltham seeks a Senior Practice Assistant to provide advanced administrative support for the OBGYN department. You will manage scheduling, registration, billing processes, and office operations onsite.

The role emphasizes client-facing service, coordination with clinicians, and training new staff in scheduling and billing systems. A strong organizational mindset and detail-oriented communication are essential.

Qualifications

• Minimum High School Diploma or equivalent required.
• 3-5 years of office experience preferred.
• Advanced proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong communication and organizational skills; ability to multitask.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient medical records (LMR).
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training.
• Perform advanced scheduling functions, including surgical scheduling and schedule management.
• Provide functional guidance to Office and Practice Assistants.
• Support the Supervisor in overseeing daily practice operations.
• Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
• Collect patient co-payments as needed.

Skills

Microsoft Office

Communication skills

Customer service

Organizational skills

Education

High School Diploma or equivalent

Tools

Scheduling systems

Billing systems

Job description

Mass General Brigham in Waltham seeks a Senior Practice Assistant to provide advanced administrative support for the OBGYN department. You will manage scheduling, registration, billing processes, and office operations onsite.

The role emphasizes client-facing service, coordination with clinicians, and training new staff in scheduling and billing systems. A strong organizational mindset and detail-oriented communication are essential.