Patient Care Coordinator II - Remote-Eligible & Onsite Support

1200 The General Hospital Corporation; Boston (MA); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision

403(b) retirement plan

Tuition reimbursement

MBTA pass discount

Descrizione del lavoro

Mass General Brigham is seeking a Practice Assistant II for the Back Bay Healthcare Center. This patient-facing role combines strong organization, communication, and customer service to support patients, providers, and daily practice operations.

You will welcome patients, assist with check-in/check-out, scheduling, and records. The position requires basic office experience, proficiency in Microsoft Office, and a willingness to adapt to onsite and remote tasks as needed.

Competenze

• Two to three years of office experience required.
• Proficiency with Microsoft Office and standard office systems.
• Clear written and verbal communication, strong organization, and time management.

Mansioni

• Welcome patients and support check-in, check-out, scheduling, and appointment records.
• Answer calls, respond to routine questions, take accurate messages, and coordinate requests related to authorizations, refills, and test results.
• Maintain patient records, scan documents into EPIC, process billing forms, and assist with co-payments as needed.
• Support office communications, records, mail, faxes, forms, schedules, and other administrative needs.
• Serve as an EPIC resource for scheduling, registration, and billing; training is provided.
• Assist with specialized functions, such as surgical scheduling or schedule changes, as competency grows.

Conoscenze

Office experience

Microsoft Office

Communication

Time management

Formazione

High school diploma

Descrizione del lavoro

Mass General Brigham is seeking a Practice Assistant II for the Back Bay Healthcare Center. This patient-facing role combines strong organization, communication, and customer service to support patients, providers, and daily practice operations.

You will welcome patients, assist with check-in/check-out, scheduling, and records. The position requires basic office experience, proficiency in Microsoft Office, and a willingness to adapt to onsite and remote tasks as needed.