Patient Services Pro: Front Desk & Care Support

Novant Health Urgent Care (Formerly Doctors Care); Columbia (SC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Incentive pay program

Continuing Education Reimbursement

PSLF eligible employer

UpToDate subscription

Generous PTO

403(b) with 100% vested match

Health insurance

Dental insurance

Vision insurance

Health Reimbursement Account

Flexible Spending Account

Disability insurance

Life insurance

Job summary

Novant Health Urgent Care (Formerly Doctors Care) is seeking a Patient Services Representative to greet patients, handle paperwork, and manage front-office appearance. You will verify demographics and insurance, enter charges, and collect co-payments while maintaining a welcoming environment.

The role requires high school diploma, strong customer service, medical terminology knowledge, and solid computer skills. Availability for 12-hour shifts, weekends, and multi-site coverage is expected.

Qualifications

• High School diploma or equivalency.
• Customer service experience.
• Medical terminology knowledge.
• Computer skills.
• Willing to work 12 hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.
• Ideal: previous experience as a Patient Services Representative.

Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures sign-in; informs patients of wait time.
• Verifies patient insurance eligibility via phone, fax, or Internet; collects co-pays; updates demographics.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room/front area.
• Directs patients to billing after center research.
• Performs daily balancing (proofing/posting); takes deposits to the bank.
• Copies patient medical records and sends them out as requested.
• Files charts; able to reach overhead areas (up to 20 lbs).
• Assists in training new employees; maintains compliance with Code of Conduct, timekeeping, harassment, safety.
• Completes PSR career development within first year.
• Other duties as assigned.

Skills

Customer service

Medical terminology

Computer skills

Verbal communication

Written communication

12-hour shifts

Multi-site work

Front desk experience

Mission alignment

Education

High School diploma

Job description

Novant Health Urgent Care (Formerly Doctors Care) is seeking a Patient Services Representative to greet patients, handle paperwork, and manage front-office appearance. You will verify demographics and insurance, enter charges, and collect co-payments while maintaining a welcoming environment.

The role requires high school diploma, strong customer service, medical terminology knowledge, and solid computer skills. Availability for 12-hour shifts, weekends, and multi-site coverage is expected.