Patient Services Rep: Front Desk & Scheduling (Sign-On Bonus)

Novant Health Urgent Care (Formerly Doctors Care); Florence (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Incentive Pay Program

Continuing Education Reimbursement

PSLF Program eligible

403(b) with vested match

Health insurance

Dental insurance

Vision insurance

Health Reimbursement Account

Flexible Spending Account

Disability (short/long-term)

Life Insurance

Job summary

Novant Health Urgent Care is seeking a Patient Services Representative to greet patients, assist with paperwork, verify demographics and insurance, and collect co-pays at the Hoffmeyer location. You will enter charges, schedule appointments, and help maintain an organized front office.

The role requires high school education, strong customer service, and medical terminology knowledge, plus ability to work 12-hour shifts and weekends. Training and team support are provided.

Qualifications

• Customer service experience.
• Medical terminology knowledge.
• Proficiency with computers and basic software.
• Willingness to work 12-hour shifts and weekends.
• Ability to reflect NHUS values in daily work.

Responsibilities

• Greets patients at front desk and assists with paperwork and sign-in.
• Maintains front office appearance and accurate patient demographics.
• Verifies insurance eligibility and collects co-pays.
• Enter charges and schedule appointments; handle patient communications.
• Balance daily transactions; assist in basic billing as needed.
• File charts and support training of new staff; adhere to policies.

Skills

Customer service

Medical terminology

Computer skills

Shift flexibility

Teamwork

Education

High School diploma or equivalency

Job description

Novant Health Urgent Care is seeking a Patient Services Representative to greet patients, assist with paperwork, verify demographics and insurance, and collect co-pays at the Hoffmeyer location. You will enter charges, schedule appointments, and help maintain an organized front office.

The role requires high school education, strong customer service, and medical terminology knowledge, plus ability to work 12-hour shifts and weekends. Training and team support are provided.