Urgent Care Front Desk Specialist

Novant Health Urgent Cares; Greer (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Job summary

Novant Health Urgent Care is seeking a Patient Service Representative to greet patients, assist with paperwork, verify demographics, collect co-pays, and enter charges in the system at our Greer center.

The ideal candidate has a high school diploma, medical terminology knowledge, and strong communication skills; willingness to work 12-hour shifts, weekends, and at other centers as needed. Previous PSR experience is a plus.

Qualifications

• High school diploma or equivalency is required.
• Knowledge of medical terminology is preferred.
• Strong verbal and written communication skills are essential.
• Willing to work 12-hour shifts and weekends.
• Willing to work at other centers as needed.

Responsibilities

• Greets patients and handles the sign-in process and paperwork.
• Verifies patient insurance eligibility and collects co-payments.
• Enters charges into the system and updates demographics as needed.
• Answers incoming calls and schedules appointments.
• Maintains front office cleanliness and appearance.
• Refers complex billing questions to the billing department after research.
• Balances daily records and may take deposits as required.
• Supports training of new employees and ensures HIPAA compliance.

Skills

Medical terminology knowledge

Verbal communication

Written communication

Shift flexibility

Multi-site willingness

Education

High school diploma or equivalency

Job description

Novant Health Urgent Care is seeking a Patient Service Representative to greet patients, assist with paperwork, verify demographics, collect co-pays, and enter charges in the system at our Greer center.

The ideal candidate has a high school diploma, medical terminology knowledge, and strong communication skills; willingness to work 12-hour shifts, weekends, and at other centers as needed. Previous PSR experience is a plus.