Patient Services Specialist | Front Desk & Scheduling

Novant Health Urgent Care (Formerly Doctors Care); Summerville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Incentive Pay Program

Continuing Education Reimbursement

PSLF eligible

401(k) with match

Health, dental, vision insurance

Health Reimbursement Account

Flexible Spending Account

Disability insurance

Life insurance

Job summary

Novant Health Urgent Care (Formerly Doctors Care) is seeking a Patient Services Representative to greet patients, assist with paperwork, maintain the front desk, and ensure accurate patient demographics. The role includes entering charges, collecting co-pays, and scheduling appointments to support efficient clinic flow.

The ideal candidate will have a high school diploma or GED, customer service experience, and basic medical terminology and computer skills.

Qualifications

• Requires high school diploma or equivalent.
• Customer service experience required.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients and assist with paperwork; manage front desk appearance.
• Verify demographics and insurance information; enter charges and collect co-pays.
• Answer calls and schedule appointments; maintain sign-in sheet and waiting area cleanliness.
• Assist in training new staff and ensure compliance with conduct and privacy policies.

Skills

Customer service

Medical terminology

Computer skills

Verbal communication

Written communication

Shift flexibility

Team orientation

Professional conduct

Education

High School diploma or GED

Job description

Novant Health Urgent Care (Formerly Doctors Care) is seeking a Patient Services Representative to greet patients, assist with paperwork, maintain the front desk, and ensure accurate patient demographics. The role includes entering charges, collecting co-pays, and scheduling appointments to support efficient clinic flow.

The ideal candidate will have a high school diploma or GED, customer service experience, and basic medical terminology and computer skills.