Patient Services & Front Desk Specialist (Mon–Fri)

Advocate Health; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health seeks a front desk professional to support General Medicine and Behavioral Health appointments. The role requires delivering compassionate patient service, handling registrations, insurance verification, scheduling, and billing with accuracy.

You will interact with patients and families in sensitive situations, follow front-end tech processes, and maintain confidential information while ensuring compliance with healthcare regulations.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.
• Knowledge of Epic, NC Tracks and Insurance preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Patient Billing Inquries Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock front desk materials.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Epic

NCTracks

Medical Records Software

Job description

Advocate Health seeks a front desk professional to support General Medicine and Behavioral Health appointments. The role requires delivering compassionate patient service, handling registrations, insurance verification, scheduling, and billing with accuracy.

You will interact with patients and families in sensitive situations, follow front-end tech processes, and maintain confidential information while ensuring compliance with healthcare regulations.