Compassionate Medical Front Desk Specialist

Horizon Behavioral Health; Georgia; On-site; USD 35,000 - 42,000; Full time

Job summary

Horizon Behavioral Health is seeking a Patient Services Specialist to manage front desk daily activities with a commitment to patient privacy and service excellence.

Responsibilities include registering patients, verifying demographics, collecting payments, scheduling across multiple offices, and handling triage calls with professionalism while maintaining confidentiality and HIPAA compliance.

Qualifications

• Minimum of 2 years of medical office experience.
• High school diploma or equivalent.
• Demonstrated ability to work independently and as a team player.
• Tactfulness and adaptability to change.
• Pleasant phone manner and voice.
• Self-starter and dependable.
• Ability to prioritize workload while remaining flexible.
• Confident, professional appearance and demeanor.
• Customer service experience.
• Proficiency in word processing, data entry, 10-key, telephone and computer use.
• Medical assisting background is strongly desired but not required.

Responsibilities

• Register patients upon arrival and verify demographics.
• Collect co-pays and account balances.
• Check insurance for accuracy and perform eligibility checks.
• Maintain provider schedules to stay fully booked.
• Answer multi-line phone system and direct calls.
• Schedule appointments for multiple offices.
• Handle medical records release requests.
• Return patient calls and relay messages.
• Send follow-up reminder notices.
• Shred HIPAA-protected information and maintain confidentiality.
• Explain office policies and maintain a clean reception area.
• Post payments and reconcile daily activity reports.

Skills

Customer service

Phone etiquette

Attention to detail

Team player

Independence

HIPAA compliance

Education

High school diploma or equivalent

Tools

Word processing

Data entry

10-key

Telephone

Computer experience

Job description

Horizon Behavioral Health is seeking a Patient Services Specialist to manage front desk daily activities with a commitment to patient privacy and service excellence.

Responsibilities include registering patients, verifying demographics, collecting payments, scheduling across multiple offices, and handling triage calls with professionalism while maintaining confidentiality and HIPAA compliance.