Patient Experience Front Desk Specialist

Behavioral Health Clinic, LLC; Cedarburg (WI); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Healthcare benefit package

Team advancement opportunities

PTO and holidays

Résumé du poste

Behavioral Health Clinic, LLC is seeking a Full-Time Front Office Specialist to deliver friendly, professional reception and administrative support. You will manage patient check‑ins, appointments, billing interactions, and communications with clients and providers in a HIPAA‑compliant environment.

You will need strong computer skills, attention to detail, and the ability to multitask across front desk activities while maintaining a welcoming atmosphere for patients and staff alike.

Qualifications

• Clear communication skills in person and in writing.
• Able to multitask with high attention to detail in a fast‑paced setting.
• Proficient with Microsoft Office, email, and basic social platforms.
• Experience with office equipment and Zoom/telephony systems is helpful.
• Reliable, accountable, and works well in a team environment.

Responsabilités

• Greet patients and visitors warmly and professionally.
• Check in/out patients and assist with forms and payments.
• Schedule appointments per policy and handle follow‑up documentation.
• Maintain front office and waiting area orderly and welcoming.
• Answer calls, route messages, and communicate policies to callers.
• Keep EMR records updated and monitor clinician schedules.

Connaissances

Communication skills

Multitasking

Attention to detail

Microsoft Office

Email proficiency

Social media

Zoom

Video conferencing

Accountability

Teamwork

Billing knowledge

Flexibility

Outils

Zoom phone systems

Video conferencing software

Description du poste

Behavioral Health Clinic, LLC is seeking a Full-Time Front Office Specialist to deliver friendly, professional reception and administrative support. You will manage patient check‑ins, appointments, billing interactions, and communications with clients and providers in a HIPAA‑compliant environment.

You will need strong computer skills, attention to detail, and the ability to multitask across front desk activities while maintaining a welcoming atmosphere for patients and staff alike.