Patient Services Specialist – Front Desk & Billing

Advocate Health; Glenview (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health is seeking a Patient Service Representative to support the ambulatory care team. You will help patients book appointments, answer inquiries, and coordinate information with clinicians to ensure a smooth and compassionate experience.

The role emphasizes high-quality service, accurate data entry, and effective communication with patients and providers in a busy setting across Morton Grove and Glenview locations.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of related customer service experience preferred.
• Experience handling difficult callers, patients, or inquiries.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or calling for information.
• Assist with scheduling, billing questions, referrals, and test results in a courteous, accurate manner.
• Maintain accurate medical records and ensure a seamless patient experience on the ambulatory care team.

Skills

Customer service

Communication

Caller handling

Education

High school diploma

Job description

Advocate Health is seeking a Patient Service Representative to support the ambulatory care team. You will help patients book appointments, answer inquiries, and coordinate information with clinicians to ensure a smooth and compassionate experience.

The role emphasizes high-quality service, accurate data entry, and effective communication with patients and providers in a busy setting across Morton Grove and Glenview locations.