Patient Services Front Desk Specialist – Medical Office

Advocare LLC; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSAs/FSAs

Disability insurance

401(k)

Paid time off

Commuter benefits

Group insurance

Job summary

Advocare LLC is seeking a friendly, organized Front Desk Receptionist to welcome patients and support front-office communications and scheduling. You will ensure a professional, confidential environment for patients and staff, handling calls, appointments, check-ins/outs, and basic clerical duties in a dynamic healthcare setting.

The role requires excellent customer service, strong multitasking, and the ability to work with diverse individuals.

Qualifications

• High School Diploma or equivalent required.
• Front desk or medical office experience preferred.
• Familiarity with electronic medical records (EMR) is a plus.

Responsibilities

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency.
• Schedule and confirm patient appointments.
• Transfer calls and take accurate messages according to office procedures.
• Greet patients and visitors and notify the appropriate team member of their arrival.
• Collect and post co-pays and communicate outstanding balances.
• Check patients out and follow proper check-out protocols.
• Notify the doctor when a patient cancels.
• Type correspondence and office memos as directed.
• Transcribe visit details into medical reports.
• Prepare charts, gather necessary paperwork, and print daily appointment schedules.

Skills

Customer service

Communication

Professionalism

Multitasking

Interpersonal skills

Microsoft Office

Discretion/ confidentiality

Teamwork

Adaptability

Education

High School Diploma

Tools

EMR familiarity

Job description

Advocare LLC is seeking a friendly, organized Front Desk Receptionist to welcome patients and support front-office communications and scheduling. You will ensure a professional, confidential environment for patients and staff, handling calls, appointments, check-ins/outs, and basic clerical duties in a dynamic healthcare setting.

The role requires excellent customer service, strong multitasking, and the ability to work with diverse individuals.