Patient Services Concierge & Scheduling Pro

Advocate Health; Chicago (IL); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Health is seeking a Front Desk/Patient Services representative to register patients, schedule appointments, and handle inquiries in a fast-paced environment. You will verify insurance, assist with referrals, and coordinate with departments to ensure timely patient care.

The role requires a high school diploma, 1–2 years of customer service experience, and strong communication skills. Training on the EMR system and eClinicalWorks scheduling will be provided.

Qualifications

• High school diploma or equivalent required.
• 1–2 years related customer service experience preferred.
• Experience handling difficult callers/patients.
• CRT/PC experience in a customer service setting helpful.
• Strong communication skills essential.

Responsibilities

• Greet and register patients in EMR, verify billing and demographics.
• Coordinate scheduling of patient appointments accurately.
• Answer multiple lines and route calls appropriately.
• Distribute communications (pagers, faxes, emails) per protocol.
• Resolve routine patient questions and refer complex issues to appropriate staff.
• Schedule future appointments and related tests as needed.

Skills

Customer service

Phone etiquette

Communication skills

Problem solving

CRT/PC experience

Education

High school diploma or equivalent

Tools

eClinicalWorks scheduling

EMR system

Job description

Advocate Health is seeking a Front Desk/Patient Services representative to register patients, schedule appointments, and handle inquiries in a fast-paced environment. You will verify insurance, assist with referrals, and coordinate with departments to ensure timely patient care.

The role requires a high school diploma, 1–2 years of customer service experience, and strong communication skills. Training on the EMR system and eClinicalWorks scheduling will be provided.