Patient Experience Front Desk Specialist

Advocate Health; Huntersville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health in Huntersville, NC seeks a courteous front desk professional to manage patient registration, insurance verification, scheduling, and basic billing support, delivering compassionate service.

You will interact with patients and families in sensitive situations, use front-end technology during registration, and keep confidential patient information accurate while following healthcare regulations.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment and works well in team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities with accuracy.
• Encourages patient utilization of front-end technology during the registration process.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Huntersville, NC seeks a courteous front desk professional to manage patient registration, insurance verification, scheduling, and basic billing support, delivering compassionate service.

You will interact with patients and families in sensitive situations, use front-end technology during registration, and keep confidential patient information accurate while following healthcare regulations.