Patient Services Front Desk Specialist

Summit Health; Livingston (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD in New Jersey is seeking a friendly, detail-oriented Administrative Clerk to join our patient-centered team. You will greet visitors, manage the registration workflow, and support daily operations in a multi-specialty/urgent care setting.

You will handle phone calls, verify insurance, collect payments, and maintain accurate patient records across the practice management and EHR systems while collaborating with clinical staff to ensure smooth patient flow and timely pre-authorizations.

Qualifications

• High School diploma or GED required; associate degree preferred.
• Strong English communication, both written and spoken.
• Excellent customer service and multitasking abilities.
• Basic computer proficiency; experience with EHR and practice management systems.
• Knowledge of medical office terminology.
• Ability to organize and perform multiple tasks in a timely manner.
• Experience with standard office technology in a Windows-based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greet visitors and direct them appropriately.
• Maintain efficient patient flow during registration and provide excellent service.
• Answer phones, take messages, and direct calls.
• Inform patients of delays and assist with comfort.
• Process payments, issue receipts, and reconcile daily payments.
• Open/close batches, reconcile collections, and prepare deposits.
• Scan insurance cards, verify insurance, and update patient accounts.
• Schedule and confirm appointments per guidelines.
• Arrange orders for diagnostic tests and procedures.
• Coordinate with clinical staff for pre-authorizations.
• Complete referrals per guidelines and enter into systems.
• Communicate issues to supervisor promptly.

Skills

Customer service

English communication

Multitasking

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR system

Practice Management System

Windows OS

Job description

VillageMD in New Jersey is seeking a friendly, detail-oriented Administrative Clerk to join our patient-centered team. You will greet visitors, manage the registration workflow, and support daily operations in a multi-specialty/urgent care setting.

You will handle phone calls, verify insurance, collect payments, and maintain accurate patient records across the practice management and EHR systems while collaborating with clinical staff to ensure smooth patient flow and timely pre-authorizations.