Patient Concierge & Scheduling Specialist

Summit Health; New Providence (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a patient-facing Healthcare Office Clerk to support registration, scheduling and billing processes at our New Jersey locations. You will greet patients, verify information, process payments, and coordinate with clinical staff to ensure smooth patient flow.

The role emphasizes accurate data entry, efficient problem-solving, and excellent customer service in a fast-paced medical office environment. Prior PSR and EHR experience are preferred.

Qualifications

• High School diploma or GED required; Associate degree preferred.
• PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills required.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; Windows-based environment.
• Experience with EHR, Practice Management Systems and Departmental/Ancillary Systems preferred.

Responsibilities

• Greet visitors, patients, and families in a friendly, professional manner and direct them appropriately.
• Maintain efficient patient flow through registration and provide excellent customer service.
• Answer the telephone promptly, direct calls, take messages, and demonstrate proper etiquette.
• Inform patients of delays and assist with comfort while waiting.
• Post self-pay charges, collect payments, provide receipts, and reconcile daily payments.
• Open and close batches, reconcile collections, prepare deposits, and document corrections.
• Scan insurance cards, process insurance verifications online, and update patient accounts.
• Schedule appointments according to department guidelines; confirm future appointments and review eligibility.
• Schedule and enter orders for diagnostic tests and procedures; follow all workflows.
• Work with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Complete referrals according to guidelines and enter into the system.
• Effectively communicate problems to the Office Supervisor/Manager promptly.
• Perform various clerical duties and support across office locations.

Skills

Customer service

English proficiency

Multitasking

Phone etiquette

Computer skills

EHR experience

Education

High School diploma or GED

Associate degree preferred

Tools

EHR systems

Job description

VillageMD is seeking a patient-facing Healthcare Office Clerk to support registration, scheduling and billing processes at our New Jersey locations. You will greet patients, verify information, process payments, and coordinate with clinical staff to ensure smooth patient flow.

The role emphasizes accurate data entry, efficient problem-solving, and excellent customer service in a fast-paced medical office environment. Prior PSR and EHR experience are preferred.