Patient Experience Coordinator

Summit Health Management; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is looking for an engaged front desk / patient services associate in New Jersey to support busy clinics. You will greet patients, register them, collect payments, schedule appointments, and coordinate with clinical staff to ensure smooth patient flow.

The role requires strong customer service, organization, and basic computer skills; previous experience in a medical office and familiarity with EHR systems is preferred. This full-time position is on-site and offers competitive pay.

Qualifications

• High School diploma or GED required.
• Associate degree preferred.
• PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and provides excellent customer service.
• Answers telephone promptly, routes calls, and takes accurate messages with proper etiquette.
• Informs patients of delays in physician schedules and assists with patient comfort.
• Posts self-pay charges, collects payments, and provides receipts.
• Reconciles daily payments and billing slips with daily schedule.
• Opens and closes batches, reconciles collections, prepares deposits, and documents corrections.
• Scans insurance cards, performs verifications, and updates patient accounts.
• Updates patient demographics, insurance, HIPAA forms, and financial waivers.
• Schedules appointments accurately and manages waitlists when applicable.
• Reviews eligibility and phone reports; confirms future appointments.
• Schedules and enters orders for diagnostic tests following workflows.
• Coordinates pre-authorizations with care resources.
• Completes referrals per guidelines and enters into systems.
• Communicates problems or issues to the Office Supervisor promptly.
• Performs clerical duties such as faxing, photocopying, scanning, filing, and mailings.

Skills

Customer service

Phone etiquette

Billing & payments

Data entry

Education

High School Diploma or GED

Tools

EHR system

Practice management system

MS Excel

Job description

VillageMD is looking for an engaged front desk / patient services associate in New Jersey to support busy clinics. You will greet patients, register them, collect payments, schedule appointments, and coordinate with clinical staff to ensure smooth patient flow.

The role requires strong customer service, organization, and basic computer skills; previous experience in a medical office and familiarity with EHR systems is preferred. This full-time position is on-site and offers competitive pay.