Patient Access & Care Concierge

Summit Health Management; Livingston (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a friendly, professional Front Desk/Registration Clerk to join our daytime operations in New Jersey. You will greet visitors, manage patient flow, handle phone calls, verify insurance, and support billing and scheduling processes to ensure a smooth patient experience.

Ideal candidates have strong customer service skills, basic computer proficiency, and the ability to multitask in a fast-paced clinic environment.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.

Responsibilities

• Greets visitors and directs them appropriately.
• Maintains patient flow through the registration process and provides excellent customer service to patients/families.
• Answers telephone, directs calls, takes accurate messages and delivers to the appropriate person.
• Records insurance information, verifies coverage and updates patient accounts in the system.
• Schedules appointments accurately and confirms future appointments as needed.
• Performs basic clerical duties and supports billing and payments processes.

Skills

Customer service

Telephone etiquette

Registration

Insurance verification

HIPAA compliance

Scheduling appointments

Data entry

Cash handling

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR software

Practice Management System

Job description

VillageMD is seeking a friendly, professional Front Desk/Registration Clerk to join our daytime operations in New Jersey. You will greet visitors, manage patient flow, handle phone calls, verify insurance, and support billing and scheduling processes to ensure a smooth patient experience.

Ideal candidates have strong customer service skills, basic computer proficiency, and the ability to multitask in a fast-paced clinic environment.