Patient Experience & Scheduling Specialist

Summit Health; Allwood (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a Patient Service Representative in New Jersey. The role involves greeting patients, registering patients, handling calls, and ensuring smooth patient flow across the front desk.

The position requires strong customer service, English proficiency, and familiarity with medical office procedures, with a 7:30am–4pm schedule and rotating weekend shifts. Responsibilities include appointments, billing, insurance verifications, and coordinating with clinical staff for

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous Patient Service Representative/Medical Receptionist experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptsly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed.
• Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Skills

Customer service

Communication skills

English proficiency

Education

High School Diploma / GED

Associate Degree preferred

Job description

VillageMD is seeking a Patient Service Representative in New Jersey. The role involves greeting patients, registering patients, handling calls, and ensuring smooth patient flow across the front desk.

The position requires strong customer service, English proficiency, and familiarity with medical office procedures, with a 7:30am–4pm schedule and rotating weekend shifts. Responsibilities include appointments, billing, insurance verifications, and coordinating with clinical staff for