Patient Service & Front Desk Specialist

Summit Health Management; Fair Lawn (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a friendly, professional Patient Service Representative to greet visitors, manage registration, and ensure smooth patient flow across satellite offices.

You will handle phone inquiries, schedule appointments, verify insurance, process payments, and enter data into the EHR and Practice Management System while delivering outstanding customer service in a fast-paced healthcare environment.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Experience with EHR/Practice Management Systems preferred.
• Basic proficiency in computer use required.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre‑authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

Skills

Customer service

Communication

English language

Education

High school diploma or GED

Associates degree preferred

Job description

VillageMD is seeking a friendly, professional Patient Service Representative to greet visitors, manage registration, and ensure smooth patient flow across satellite offices.

You will handle phone inquiries, schedule appointments, verify insurance, process payments, and enter data into the EHR and Practice Management System while delivering outstanding customer service in a fast-paced healthcare environment.