Patient Services Concierge & Scheduling Specialist

Summit Health Management; West Orange (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD seeks a friendly, detail‑oriented front desk / PSR to join our patient‑centered care network in New Jersey. You will greet visitors, manage registrations, verify insurance, and support scheduling and payments with accuracy.

In this physician‑led, multi‑specialty environment, you will work with clinical and administrative teams to ensure smooth patient flow, timely pre‑authorizations, and accurate data entry into EHR and practice management systems.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Knowledge of medical office terminology.

Responsibilities

• Greet patients and direct them professionally.
• Maintain efficient patient flow during registration.
• Answer calls promptly and route messages.
• Assist with patient comfort during delays.
• Process payments and issue receipts; reconcile daily.
• Scan insurance cards and verify eligibility.
• Schedule appointments and manage waitlists.
• Enter orders for diagnostic tests per workflow.
• Coordinate pre-authorizations with care team.

Skills

Customer service

English proficiency

EHR experience

Practice management software

Education

High school diploma or GED

Associate degree preferred

Tools

Windows-based familiarity

Office software

Job description

VillageMD seeks a friendly, detail‑oriented front desk / PSR to join our patient‑centered care network in New Jersey. You will greet visitors, manage registrations, verify insurance, and support scheduling and payments with accuracy.

In this physician‑led, multi‑specialty environment, you will work with clinical and administrative teams to ensure smooth patient flow, timely pre‑authorizations, and accurate data entry into EHR and practice management systems.