Patient Services Front Desk Specialist

Mercy Co; Edmond (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a smooth, positive experience at the front desk. You will manage registrations, scheduling, and patient flow while communicating financial responsibilities and collecting payments where applicable.

The role emphasizes confidentiality, empathy, and professional communication. You will participate in clinic front desk training post-hire and support staff with seamless workflow

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong computer and data entry skills.
• Customer service focused with empathy.
• Ability to maintain patient confidentiality.
• Able to handle stressful situations professionally.

Responsibilities

• Serve as primary contact for patients and visitors.
• Manage front-desk operations and workflows.
• Explain payment options and collect payments.
• Document financial conversations and outcomes.
• Maintain patient privacy and confidentiality.
• Support clinic front desk training post-hire.

Skills

Communication skills

Data entry

Word processing

Customer service

Empathy

Attention to detail

Confidentiality

Adaptability

Front Desk Training

Financial discussions

Patient inquiries handling

Workflow documentation

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a smooth, positive experience at the front desk. You will manage registrations, scheduling, and patient flow while communicating financial responsibilities and collecting payments where applicable.

The role emphasizes confidentiality, empathy, and professional communication. You will participate in clinic front desk training post-hire and support staff with seamless workflow