Patient Experience Front Desk Specialist

Mercy; St. Louis (MO); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is hiring a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk. You will manage check-in, scheduling, and patient information entry with professionalism and care.

Ideal candidates have a high school diploma or equivalent, strong communication skills, basic computer proficiency, and a customer-service mindset. Experience in medical office settings is preferred, and training will be provided.

Qualifications

• High school diploma or equivalent required.
• Strong communication with patients and staff is essential.
• Basic computer skills for data entry and scheduling.

Responsibilities

• Greet patients and visitors at the front desk with professionalism.
• Manage scheduling, check-in, and patient information entry.
• Coordinate with clinical staff to ensure smooth workflow.
• Maintain patient confidentiality and privacy per policy.
• Handle inquiries and direct to appropriate resources.

Skills

Communication

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Training

Education

High school diploma or equivalent

Job description

Mercy is hiring a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk. You will manage check-in, scheduling, and patient information entry with professionalism and care.

Ideal candidates have a high school diploma or equivalent, strong communication skills, basic computer proficiency, and a customer-service mindset. Experience in medical office settings is preferred, and training will be provided.