Patient Service & Front Desk Specialist

Mercy; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, supporting a smooth patient experience by managing front-desk operations and workflows.

The role includes communicating patient financial responsibility, collecting payments, explaining payment options, and accurately documenting financial conversations and outcomes while maintaining confidentiality.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills essential.
• Proficiency in basic computer skills including data entry and word processing.

Responsibilities

• Serve as primary point of contact for patients and visitors at the front desk.
• Manage front-desk operations and workflows to support a positive patient experience.
• Explain patient financial responsibility, discuss payment options, and assist with financial resources.
• Request and collect payments; document financial conversations and outcomes.
• Protect patient privacy and follow established confidentiality policies.
• Attend Clinic Core Front Desk Training post-hire and stay adaptable under pressure.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy/compliance

Adaptability

Training completion

Financial conversations

Education

High school diploma or equivalent

Tools

Data entry

Word processing

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, supporting a smooth patient experience by managing front-desk operations and workflows.

The role includes communicating patient financial responsibility, collecting payments, explaining payment options, and accurately documenting financial conversations and outcomes while maintaining confidentiality.