Patient Experience Front Desk Specialist

Mercy; Oklahoma City (OK); Sur place; USD 32 000 - 38 000; Plein temps

Résumé du poste

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. You will manage scheduling, data entry, and patient communications in a fast-paced healthcare environment.

The role requires a high school diploma or equivalent, strong communication, attention to detail, and a commitment to patient privacy. Training will cover Clinic Core Front Desk procedures and compliance.

Qualifications

• HS diploma or equivalent required.
• Strong verbal and written communication essential.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills for patients and visitors.
• Accuracy and attention to detail when entering information and scheduling.

Responsabilités

• Greet patients and visitors and manage front desk operations.
• Schedule appointments and enter patient information accurately.
• Respond to inquiries with tact and professionalism.
• Protect patient privacy and confidentiality in all duties.

Connaissances

Verbal and written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality and privacy

Adaptability under pressure

Front desk training compliance

Formation

High school diploma or equivalent

Description du poste

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. You will manage scheduling, data entry, and patient communications in a fast-paced healthcare environment.

The role requires a high school diploma or equivalent, strong communication, attention to detail, and a commitment to patient privacy. Training will cover Clinic Core Front Desk procedures and compliance.