Patient Experience Front Desk Specialist

Mercy; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role emphasizes strong communication, confidentiality, and exceptional customer service as you interact with patients and healthcare staff. Training on Clinic Core Front Desk will be provided after hire.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Be the first point of contact for patients and visitors at the front desk.
• Manage front desk operations and workflows to ensure a smooth patient experience.
• Maintain patient confidentiality and follow privacy policies.
• Assist with scheduling appointments and processing documentation.
• Provide courteous, professional service and address inquiries.

Skills

Communication

Computer skills

Customer service

Attention to detail

Privacy/compliance

Resilience

Training post-hire

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role emphasizes strong communication, confidentiality, and exceptional customer service as you interact with patients and healthcare staff. Training on Clinic Core Front Desk will be provided after hire.