Patient Experience Front Desk Specialist

MHM Support Services; United States; On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows. The role emphasizes accurate data entry, scheduling, confidentiality, and professional communication.

The position requires a high school diploma or equivalent, with preferred medical office experience and a post-hire Clinic Core Front Desk Training.

Qualifications

• High school diploma or equivalent is required.
• One year of applicable medical office experience is preferred.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors to ensure a positive first impression.
• Manage front desk operations and workflows to support smooth patient flow.
• Enter patient information accurately and schedule appointments.
• Maintain confidentiality and protect patient privacy per policy.

Skills

Verbal & written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality

Under pressure adaptability

Training attendance

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows. The role emphasizes accurate data entry, scheduling, confidentiality, and professional communication.

The position requires a high school diploma or equivalent, with preferred medical office experience and a post-hire Clinic Core Front Desk Training.