Patient Services Coordinator - Medical Office

Brown Medicine; Baltimore (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a front desk/medical receptionist to assist physicians in delivering high-quality patient care. The role emphasizes strong customer service as we model our core values of Compassion, Accountability, Respect, and Excellence in daily interactions with patients and staff.

Responsibilities include answering phones, scheduling, checking patients in/out, coordinating referrals, verifying insurance, and maintaining patient privacy in a fast-paced primary care setting.

Qualifications

• Answer phones and schedule appointments
• Check patients in and out, coordinate specialist appointments
• Verify demographics and insurance information for every patient

Responsibilities

• Answers phones and schedules appointments
• Checks patients in/out and coordinates referrals
• Verifies demographics and insurance information for every patient
• Provides superior customer service and patient care
• Maintains confidentiality and HIPAA-compliant workflows
• Attends relevant meetings and handles miscellaneous duties as assigned

Skills

Customer service

Scheduling

Phone etiquette

Insurance verification

Job description

Brown University Health is seeking a front desk/medical receptionist to assist physicians in delivering high-quality patient care. The role emphasizes strong customer service as we model our core values of Compassion, Accountability, Respect, and Excellence in daily interactions with patients and staff.

Responsibilities include answering phones, scheduling, checking patients in/out, coordinating referrals, verifying insurance, and maintaining patient privacy in a fast-paced primary care setting.