Patient Care Coordinator & Front Desk Specialist

Brown University Health; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a proactive team member to assist physicians in delivering high-quality patient care and to provide exceptional customer service to patients and colleagues. The role emphasizes values of compassion, accountability, respect, and excellence in daily interactions and processes.

The candidate will handle front-ddesk duties, scheduling, and insurance verification while upholding Brown Health Medical Group Primary Care guidelines for protecting patient information.

Qualifications

• Assist patients with scheduling and check-in processes.
• Verify demographics and insurance information for every patient.
• Provide superior customer service and outstanding patient care.

Responsibilities

• Answer phones and schedule appointments.
• Check patients in and out from their appointments and coordinate specialist referrals.
• Collect balances, copays, and payment methods at time of service.
• Review lists of patients who need appointments and schedule as due.
• Adhere to privacy and security standards for patient information.
• Assist patients with Kiosk sign-in.
• Coordinate pre-authorizations and referrals as needed.
• Attend meetings/workshops related to office workflows.
• Perform other duties as assigned.

Skills

Customer service

Communication

Scheduling

Attention to detail

Cash handling

Teamwork

Job description

Brown University Health seeks a proactive team member to assist physicians in delivering high-quality patient care and to provide exceptional customer service to patients and colleagues. The role emphasizes values of compassion, accountability, respect, and excellence in daily interactions and processes.

The candidate will handle front-ddesk duties, scheduling, and insurance verification while upholding Brown Health Medical Group Primary Care guidelines for protecting patient information.