Patient Care Coordinator & Medical Office Specialist

Brown University Health; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Providence, RI seeks a professional to assist physicians and deliver high-quality patient care while maintaining exceptional customer service. You will manage front-desk tasks, schedule appointments, verify demographics, and help patients navigate referrals.

This role emphasizes accuracy, confidentiality, and teamwork, with a regular day shift Monday through Friday, 8:30am to 5:00pm, and daily eight-hour hours, no driving required.

Qualifications

• Two-year medical office program or equivalent experience.
• Experience in a physician's medical office and life-span care considerations.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer phones, schedule appointments, check patients in/out and coordinate specialist appointments for patients.
• Collect patient balances, copays, and credit cards at time of service.
• Review lists of patients who need appointments and call to schedule when due.
• Verify demographics and insurance carrier information for every patient.
• Assist patients with Kiosk sign-in.

Skills

English communication

Customer service

Computer scheduling

Education

Two-year Medical Office Management/Medical Secretary program

Job description

Brown University Health in Providence, RI seeks a professional to assist physicians and deliver high-quality patient care while maintaining exceptional customer service. You will manage front-desk tasks, schedule appointments, verify demographics, and help patients navigate referrals.

This role emphasizes accuracy, confidentiality, and teamwork, with a regular day shift Monday through Friday, 8:30am to 5:00pm, and daily eight-hour hours, no driving required.