Medical Office Secretary & Patient Services Coordinator

Lifespan; East Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a front desk professional to support physicians and the care team in Warwick, RI. You will handle phones, appointments, and patient check-ins/out while ensuring accurate demographics, insurance verification, and smooth office workflows.

Daily duties include coordinating specialist referrals, collecting payments, and maintaining high standards of service with sensitivity to patients and families, in a daytime, Monday–Friday schedule.

Qualifications

• High school diploma required.
• Basic computer skills and knowledge of medical terminology required.
• Must be very organized.
• Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

Responsibilities

• Answering phones
• Scheduling appointments
• Checking patients in and out from their appointment
• Coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

Skills

Customer service

Phone etiquette

Scheduling

Communication skills

Basic computer skills

Medical terminology

Education

High school diploma

Job description

Brown University Health seeks a front desk professional to support physicians and the care team in Warwick, RI. You will handle phones, appointments, and patient check-ins/out while ensuring accurate demographics, insurance verification, and smooth office workflows.

Daily duties include coordinating specialist referrals, collecting payments, and maintaining high standards of service with sensitivity to patients and families, in a daytime, Monday–Friday schedule.