Patient Care Coordinator & Medical Office Specialist

Brown-University-Health-1; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks an efficient front desk/medical office associate to support physicians in delivering high-quality patient care. The role emphasizes compassionate service, accuracy, and adherence to organizational values while maintaining patient privacy and workflow efficiency.

Responsibilities include scheduling, check-in/out, collecting copays, verifying demographics and insurance, and coordinating referrals. The position follows standard business hours in Providence, RI.

Qualifications

• Completion of a two-year Medical Office Management/Medical Secretary program or equivalent experience.
• Experience in a physician’s medical office practice.
• Understanding of patient demographics, insurance and scheduling processes.

Responsibilities

• Answering phones and scheduling appointments.
• Check-in/out patients and coordinate specialist appointments.
• Collect balances, copays, and payment methods at time of service.
• Verify demographics and insurance information for every patient.
• Assist patients with Kiosk sign in.
• Schedule and track referrals and pre-authorizations.
• Ensure privacy and protect patient information according to guidelines.
• Provide superior customer service and patient care.

Skills

Interpersonal communication

Education

Two-year Medical Office Management/Medical Secretary program

Tools

Scheduling software

Job description

Brown University Health seeks an efficient front desk/medical office associate to support physicians in delivering high-quality patient care. The role emphasizes compassionate service, accuracy, and adherence to organizational values while maintaining patient privacy and workflow efficiency.

Responsibilities include scheduling, check-in/out, collecting copays, verifying demographics and insurance, and coordinating referrals. The position follows standard business hours in Providence, RI.