Medical Office Patient Services Coordinator

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; Longmont (CO); Sur place; USD 25 000 - 41 000; Plein temps

Résumé du poste

Brown University Health is seeking an organized front desk assistant to support physicians and the practice. You will answer phones, schedule and coordinate appointments, check patients in and out, and collect balances and copays at the point of service.

Providing superior customer service, you will verify demographics and insurance info, assist with Kiosk sign-in, and ensure compliance with OSHA and DOH standards while delivering compassionate patient care.

Qualifications

• Completion of a two-year Medical Office Management/Medical Secretary program or equivalent experience.
• Two years’ experience in a physician’s medical office practice.
• Proficient in English and computer appointment scheduling.
• Excellent interpersonal and communication skills.

Responsabilités

• Answering phones, scheduling appointments, checking patients in and out, and coordinating specialist appointments.
• Collects patient balances, copays, and credit cards at time of service.
• Reviews lists of patients who need appointments and calls to schedule when due.
• Verifies demographics and insurance carrier information for every patient.
• Assists patients with Kiosk sign in.
• Complies with OSHA and DOH standards.
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations.
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patient information.
• Provides superior customer service and outstanding patient care.
• Attends meetings/workshops as they relate to current position and office workflows.
• Performs other miscellaneous job-related duties as assigned.

Connaissances

Customer service

Interpersonal skills

English proficiency

Formation

Two-year Medical Office Management/Medical Secretary program

Outils

Scheduling software

Description du poste

Brown University Health is seeking an organized front desk assistant to support physicians and the practice. You will answer phones, schedule and coordinate appointments, check patients in and out, and collect balances and copays at the point of service.

Providing superior customer service, you will verify demographics and insurance info, assist with Kiosk sign-in, and ensure compliance with OSHA and DOH standards while delivering compassionate patient care.