Patient Services Specialist

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; East Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a courteous Medical Office Receptionist to support physicians and front desk operations at the East Providence location. You will answer phones, schedule appointments, check patients in and out, collect balances and copays, and coordinate referrals while maintaining high standards of customer service and patient care.

The role requires a high school diploma, basic computer skills and knowledge of medical terminology, and at least six months of experience in a

Qualifications

• High school diploma required.
• Basic computer skills and knowledge of medical terminology.
• Excellent communication and customer service skills.
• Ability to be very organized and demonstrate sensitivity to patients and families.

Responsibilities

• Answer phones, schedule appointments, check patients in and out, and coordinate specialist appointments.
• Collect patient balances, copays, and credit cards at time of service.
• Review lists of patients needing appointments and call to schedule.
• Verify demographics and insurance information for each patient.
• Assist patients with kiosk sign-in.
• Comply with OSHA and DOH standards.
• Schedule, coordinate, and track STAT patient referrals and pre-authorizations.
• Protect patients' demographic, clinical and financial information.
• Provide superior customer service and outstanding patient care.
• Attend meetings/workshops related to current position and workflows.
• Perform other duties as assigned.

Job description

Brown University Health is seeking a courteous Medical Office Receptionist to support physicians and front desk operations at the East Providence location. You will answer phones, schedule appointments, check patients in and out, collect balances and copays, and coordinate referrals while maintaining high standards of customer service and patient care.

The role requires a high school diploma, basic computer skills and knowledge of medical terminology, and at least six months of experience in a