Patient Services Concierge — Weekday Day Shift

Corewell Health Corporate; Big Rapids (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Benefits package

On-demand pay

Discounts program

Job summary

Corewell Health in Big Rapids, MI is seeking a Patient Access Representative to greet patients, answer calls, schedule appointments, and assist with registration and check-out. You will maintain accurate demographics and insurance information and document interactions in the EHR.

This role emphasizes customer service, accuracy, and adherence to safety and privacy guidelines. As part of our team, you will support health maintenance outreach, process registrations, and contribute to a smooth

Qualifications

• High School Diploma or equivalent
• 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Greet patients and visitors as a concierge.
• Answer practice phone calls, schedule patient appointments, order supplies, generate patient letters, process mail and registrations.
• Identify and remind patients of health maintenance gaps.
• Document patient phone calls in the EHR for call routing/resolution.
• Process patient registration and check-in; assist with self-registration and arrival.
• Process patient check-out: schedule follow-ups or confirm future appointments.
• Maintain patient medical records and upload documents into EPIC; basic EMR/EHR scanning.
• Participate in safety initiatives and complete safety competencies and requirements.
• Performs other duties as assigned.

Job description

Corewell Health in Big Rapids, MI is seeking a Patient Access Representative to greet patients, answer calls, schedule appointments, and assist with registration and check-out. You will maintain accurate demographics and insurance information and document interactions in the EHR.

This role emphasizes customer service, accuracy, and adherence to safety and privacy guidelines. As part of our team, you will support health maintenance outreach, process registrations, and contribute to a smooth