Patient Access Concierge - Full-Time, Weekdays

Spectrum Health; Town of Ludington (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

On-demand pay (Payactiv)

Discounts directory

Identity theft protection

Retirement options with match

Job summary

Corewell Health in Ludington, MI, seeks a Patient Access Associate to assist patients and staff with navigating services, scheduling, and check-in/out. You will document interactions in EPIC, verify demographics and insurance, and help maintain accurate records as part of a dedicated care team.

The role emphasizes greeting patients, clerical accuracy, and adhering to safety and privacy standards in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Preferred: 1 year in insurance billing, access management, patient financial services, EHR or related fields.
• Experience with EPIC EHR and scanning documents is a plus.

Responsibilities

• Assist patients and staff with accessing services and navigation.
• Greet, register, schedule, and check-out patients; maintain demographics and insurance info.
• Document calls in the EHR and support accurate patient records.

Skills

Customer service

Communication

Clerical tasks

Problem solving

Education

High School Diploma or equivalent

Tools

EPIC

Right Fax

EMR scanning

Job description

Corewell Health in Ludington, MI, seeks a Patient Access Associate to assist patients and staff with navigating services, scheduling, and check-in/out. You will document interactions in EPIC, verify demographics and insurance, and help maintain accurate records as part of a dedicated care team.

The role emphasizes greeting patients, clerical accuracy, and adhering to safety and privacy standards in a fast-paced environment.