Patient Services Concierge & Registration Specialist

Spectrum Health; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Corewell Health in Grand Rapids, MI is hiring a Patient Services Representative to provide registration, concierge, and clerical support. You will work with a team to ensure smooth patient flow—from check-in to check-out—while handling referrals, authorizations, and EMR tasks. A background in patient financial services is preferred.

The role requires a high school diploma and about two years of related experience. Shift is 8:00 a.m. to 4:30 p.m., Monday through Friday, with full-time status.

Qualifications

• 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Register patients and solve complex patient/customer problems, including when registering patients in treatment rooms.
• Assist with patient check-out and other administrative tasks.
• Schedule appointments, referrals, procedures, surgeries and tests with chart review.
• Maintain and modify provider templates and navigate referral portals.
• Obtain insurance authorizations and address denials/appeals.
• Handle EMR/EHR scanning and EPIC uploads.
• Train new team members using standard work and assist with role coverage.
• Participate in safety initiatives and complete required competencies.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Corewell Health in Grand Rapids, MI is hiring a Patient Services Representative to provide registration, concierge, and clerical support. You will work with a team to ensure smooth patient flow—from check-in to check-out—while handling referrals, authorizations, and EMR tasks. A background in patient financial services is preferred.

The role requires a high school diploma and about two years of related experience. Shift is 8:00 a.m. to 4:30 p.m., Monday through Friday, with full-time status.