Patient Access Concierge – Wound Care (Part-Time)

Corewell Health Corporate; Big Rapids (MI); On-site; USD 19,000 - 28,000; Part time

Job summary

Corewell Health is seeking a part-time Patient Access Support professional at Big Rapids Hospital. You will greet patients, handle calls, schedule appointments, and help patients navigate services with empathy and accuracy.

Responsibilities include registration, data verification, and maintaining electronic records while adhering to safety guidelines and quality standards in a high-volume setting.

Qualifications

• Required: High School Diploma or equivalent.
• Preferred: 1 year of relevant experience.
• Experience in insurance billing, access management, patient financial services or EHR support is a plus.

Responsibilities

• Greet patients or visitors as a concierge and communicate effectively.
• Answer practice phone calls and schedule appointments using a decision tree when applicable.
• Identify health maintenance gaps for patients.
• Document patient interactions in the EHR for routing and resolution.
• Assist with patient registration/check-in and post-visit scheduling.
• Maintain patient records per standards and upload documents into EPIC.
• Participate in safety initiatives and complete all required competencies.

Skills

Concierge service

Phone handling

Appointment scheduling

Customer service

Education

High School Diploma or equivalent

Tools

EPIC

Right Fax

Job description

Corewell Health is seeking a part-time Patient Access Support professional at Big Rapids Hospital. You will greet patients, handle calls, schedule appointments, and help patients navigate services with empathy and accuracy.

Responsibilities include registration, data verification, and maintaining electronic records while adhering to safety guidelines and quality standards in a high-volume setting.