Patient Services Specialist: Registration & Scheduling

Corewell Health; Grand Rapids (MI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay via Payactiv

Discounts directory for deals

Identity theft protection

Traditional and Roth retirement plans

Job summary

Corewell Health is seeking a Patient Services Representative in Grand Rapids, MI. You will provide registration, concierge, and clerical services as part of a collaborative team, ensuring efficient patient flow and high-quality service.

The role supports various administrative tasks and requires attention to accuracy in patient records and insurance processes. Responsibilities include complex problem solving, scheduling, referrals, insurance authorizations, and EMR/EHR management.

Qualifications

• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Register patients and perform complex patient/customer problem solving.
• Perform administrative functions including patient check-out, scheduling appointments, referrals, and reviewing medical records.
• Obtain insurance authorizations and assist with denials/appeals.
• Handle EMR/EHR scanning and EPIC uploading.
• Assist with training new team members.
• Act as Patient Services Representative or Associate as needed.
• Participate in safety initiatives and complete required safety competencies.
• Perform other duties as assigned.

Education

High School Diploma or equivalent

Job description

Corewell Health is seeking a Patient Services Representative in Grand Rapids, MI. You will provide registration, concierge, and clerical services as part of a collaborative team, ensuring efficient patient flow and high-quality service.

The role supports various administrative tasks and requires attention to accuracy in patient records and insurance processes. Responsibilities include complex problem solving, scheduling, referrals, insurance authorizations, and EMR/EHR management.