Patient Access Concierge: Full-Time Weekdays

Corewell Health; Big Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program Payactiv

Discounts directory

Traditional and Roth retirement plans

Identity protection and insurance

Job summary

Corewell Health in Big Rapids, MI is seeking a patient access specialist to greet patients, schedule appointments, verify insurance, and help navigate services. You will contribute to a smooth check-in process, document calls in the EHR, and support the care team with accuracy and empathy.

This full-time day shift from Monday to Friday includes 8:30 am–4:00 pm, with no weekend work. You should have a high school diploma and preferably experience in insurance billing or patient financial services.

Qualifications

• High School Diploma or equivalent is required.
• 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or related fields preferred.
• AI-enabled voice screening may be used in the hiring process.

Responsibilities

• Serve as a concierge greeting patients or visitors.
• Handle clerical tasks: answer calls, schedule appointments, process mail, and assist with registrations.
• Register and check-in patients, verify demographics and insurance, assist with self-registration and arrival; schedule follow-ups.
• Maintain patient records per standards; upload documents into EPIC.
• Participate in safety initiatives and complete required competencies.
• Perform other duties as assigned.

Skills

Concierge service

Customer communication

EHR documentation

Education

High School Diploma or equivalent

Tools

EPIC

RightFax

Job description

Corewell Health in Big Rapids, MI is seeking a patient access specialist to greet patients, schedule appointments, verify insurance, and help navigate services. You will contribute to a smooth check-in process, document calls in the EHR, and support the care team with accuracy and empathy.

This full-time day shift from Monday to Friday includes 8:30 am–4:00 pm, with no weekend work. You should have a high school diploma and preferably experience in insurance billing or patient financial services.