Patient Services Concierge & Scheduling Specialist

MedStar Health; Frederick (MD); On-site; USD 26,000 - 44,000; Full time

Job summary

MedStar Health is seeking a courteous Patient Service Representative to serve as the initial contact at a medical practice or hospital department in Frederick, MD. You will greet patients, schedule and register appointments, collect co-payments, process time-of-service payments, and update demographics and insurance information to ensure smooth patient flow and timely testing requisitions.

The role requires excellent interpersonal and telephone skills, knowledge of medical terminology, and the

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Less than 1 year to 1 year of customer service experience in health care preferred.

Responsibilities

• Greet patients in a courteous and professional manner.
• Coordinate efficient patient flow through the practice or department.
• Schedule appointments and register patients; collect co-payments.
• Process Time-of-Service payments and update demographic and insurance information.
• Provide patients with follow-up appointments and test requisitions.

Skills

Excellent interpersonal communication

Customer service

Medical terminology

Oral and written communication

Telephone etiquette

Education

High School Diploma or GED

One year of relevant education may substitute

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a courteous Patient Service Representative to serve as the initial contact at a medical practice or hospital department in Frederick, MD. You will greet patients, schedule and register appointments, collect co-payments, process time-of-service payments, and update demographics and insurance information to ensure smooth patient flow and timely testing requisitions.

The role requires excellent interpersonal and telephone skills, knowledge of medical terminology, and the