Patient Experience & Scheduling Coordinator

MedStar Health; Waldorf (MD); On-site; USD 26,174 - 45,460; Full time

Job summary

MedStar Health in Waldorf, MD is seeking a Front Desk Administrative Assistant to greet patients, schedule appointments, verify insurance, collect co‑payments, and register patients. You will support efficient patient flow and coordinate follow‑ups and tests with accuracy.

The role requires strong communication, data entry precision, and a professional appearance. Training on scheduling and electronic health record systems is provided to ensure a positive patient experience.

Qualifications

• 6 months to 1 year of high‑quality customer service experience, preferably in a health care setting.
• Experience with computerized scheduling or electronic records is a plus.
• Knowledge of IDX/GE Centricity is preferred.

Responsibilities

• Greet patients and assist with check‑in and scheduling.
• Register patients, verify insurance, collect co‑pay and time‑of‑service payments.
• Explain patient financial responsibility and prepare charge batches.
• Schedule follow‑ups, referrals, and tests as applicable.
• Answer phone calls, triage by protocol, and route messages.
• Update and scan forms, records, and demographics into the medical record.
• Notify patients about missed appointments and track no‑shows.
• Process check‑out by charging services and updating demographics and insurance.

Skills

Customer service

Communication

Medical terminology

Work under pressure

Education

High School Diploma

Job description

MedStar Health in Waldorf, MD is seeking a Front Desk Administrative Assistant to greet patients, schedule appointments, verify insurance, collect co‑payments, and register patients. You will support efficient patient flow and coordinate follow‑ups and tests with accuracy.

The role requires strong communication, data entry precision, and a professional appearance. Training on scheduling and electronic health record systems is provided to ensure a positive patient experience.